Frequently Asked Questions
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The Family-to-Family for the Holidays campaign is an initiative where donors like you are matched with families in need to provide gifts during the holiday season. Your generosity helps bring joy to these families during this special time of the year.
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After registration, you will receive an email containing an attachment with details about the family you're matched with by mid-November, including their wishlist. This information will guide you in selecting suitable gifts for the family.
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While we encourage using the wishlist as a guide, we understand that not all items may be readily available. Please be as generous as possible using the wishlist to inform your gift choices. If you can't find specific items, don't worry—any contribution will be incredibly meaningful.
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We kindly ask that only new, unopened gifts be given. Gift cards are also acceptable. Please consider that these gifts might be the only ones received by the family, so choose them with care.
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Delivery is the responsibility of the sponsor (you). Gifts should be delivered between December 1—December 9 to the ECS Family Engagement Center, located at 310 Third Avenue, Suite AA, Chula Vista, CA 91910 between the hours of 8:00 am—4:30 pm. Call (619) 796-7895 for questions.
If you have opted to deliver your gift(s) directly to your matched family/families, contact information will be provided and you can coordinate directly with recipients. We ask that gifts are delivered by December 9.
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If you encounter any issues while attempting to contact the family or making the delivery, please reach out to Development Specialist Katrina Neal at 619-259-9255 for assistance.
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Once you have completed the delivery, please fill out and submit your Gift-In-Kind form. This form will serve as backup for your taxes, so ensure to keep a copy for your records. It also lets us know that you have completed the program, preventing unnecessary follow-up calls.
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If you have any additional questions or need further assistance, please feel free to contact Development Specialist Katrina Neal at 619-259-9255.
